Order Policy

To ensure order accuracy and availability, we do not accept orders through email, Instagram, or Facebook. All orders must be placed through our website or by calling the bakery directly.

Privacy

When you place an order or submit a form through our Shopify website, we may collect your name, email address, phone number, billing details, event information, and any uploaded inspiration images. This information is used solely to process your order, respond to inquiries, and communicate about your cake. Payments are securely processed through Shopify, and we do not store full credit card information. We do not sell or share your personal information.

Allergen Notice

Carol’s Cakes operates in a nut-free kitchen. We do not use peanuts or tree nuts in our facility.

Our kitchen does handle other common allergens, including dairy, eggs, wheat, and soy. While we maintain careful food handling practices, customers with severe allergies should use discretion when ordering.

Custom Orders & Deposits

Custom cakes are priced based on size and design complexity. A 50% non-refundable retainer is required to secure your date, and orders are confirmed on a first-paid, first-served basis. Rush orders may incur additional fees. We reserve the right to decline design requests at our discretion.

Edible Image Policy

We do not reproduce copyrighted or licensed characters, logos, or trademarked images. By submitting artwork or inspiration, you confirm that you have permission to use the image. We are happy to create custom designs inspired by your theme.

Pickup & Responsibility

Carol’s Cakes is pickup only. Once a cake leaves our facility, it becomes the customer’s responsibility. We are not liable for damage caused during transport, setup, or storage. Tiered cakes are delicate and must be transported on a flat, level surface in a climate-controlled vehicle. We cannot make changes, repairs, or adjustments once the cake has left our premises.

Storage & Serving

All cakes are stored refrigerated until pickup. For best flavour and texture, cakes should be brought to room temperature before serving. Cakes should remain in a cool, stable environment until ready to serve.

Refunds & Cancellations

Retainers are non-refundable. Due to the perishable nature of our products, refunds are not available once an order has been picked up. In the rare event of an error on our part, liability is limited to the amount paid.

Grab & Go

Grab & Go products are available first come, first served and availability is not guaranteed.

Photography

We reserve the right to photograph our cakes and use images for marketing and social media unless otherwise requested in writing.

Limitation of Liability

By placing an order, you acknowledge that cakes are handmade and slight variations may occur. Structural integrity may be affected by weather, heat, handling, or transport. Carol’s Cakes is not responsible for damage once products leave our facility.